If you would like to speak to someone about referring into our services in Essex you can contact

0300 003 77 77. 

Our Southend Office number is: 01702 667590 and our email address is:

If you would like to make an online referral please use the options below. 

If you have any questions about referring into our services or need any support please contact the first contact team on 0300 003 77 77


Our one-to-one Live Chat Helpline is a free, confidential emotional support service for women and girls who have experienced sexual violence.

Our Live Chat Helpline is for women and girls aged 16 and over, who live in England, whose lives have been affected by sexual violence. It doesn’t matter whether it happened recently or a long time ago, we are here for you.

The Live Chat Helpline is not available for men and boys, or children under 16. Helpline support for Men and Boys 

If you are a man or boy looking for support from SOS Rape Crisis please use the Self-Referral button in the contact section above.

This is not an emergency or crisis service. If you are in immediate danger, please phone 999 or visit your local A&E department.

When is the Live Chat Helpline open?

The Live Chat Helpline is open during the following times:

Monday: 2pm-4.30pm, 6pm-9pm

Tuesday: 2-4.30pm, 6pm-9pm

Wednesday: 12pm-2.30pm, 6pm-9pm

Thursday: 12pm-2.30pm, 6pm-9pm

Friday: 9am-11.30am

You can also check whether the Live Chat Helpline is open.


SOS Rape Crisis policy is not to provide support to people who disclose, or have been accused of or investigated for sexual or violent offences.  However, in exceptional circumstances, the centre may decide to offer support to clients who fall into this category.   Decisions on whether support will be offered will be made on a case-by-case basis, and will be at the discretion of the centre.